Customer Success Manager (Finance Automation)

Location: New York, United States; candidates within a reasonable commute to a hirify.global office must work onsite at least 3 days per week

Salary: $110,000–$138,000 per year

Company

hirify.global is a technology company providing finance automation solutions for the Office of the CFO.

What you will do

• Partner with Lead Account Managers to guide customers through digital transformation and optimize strategy, processes, and technology.
• Execute the Foundational Program, including platform setup verification, system administrator training, change management, and end-user training.
• Help customers define their target state, assess current processes, and create BluePrint transformation roadmaps.
• Apply process optimization strategies to improve accounting, internal controls, financial analysis, invoice-to-cash, and intercompany operations.
• Design innovative solutions, process redesigns, solution architectures, consulting deliverables, and executive strategy sessions.
• Increase product adoption and expansion while preventing attrition and continuously improving the customer experience.

Requirements

• Experience with customer success, consulting, process optimization, or digital transformation.
• Expertise in hirify.global or comparable finance automation solutions.
• Knowledge of accounting and internal controls, financial analysis, invoice-to-cash, or intercompany operations.
• Ability to understand complex customer processes and develop practical transformation recommendations.
• Strong professional judgment and confidence working with ambiguity and undefined customer processes.
• Ability to work from the New York area and attend the office at least 3 days per week when within a reasonable commuting distance.

Culture & Benefits

• Combination of virtual and in-person collaboration.
• Kind, open, and inclusive workplace culture.
• Professional development seminars and inclusive affinity groups.
• Short-term and long-term incentive programs, subject to eligibility.
• Benefits and wellness plans.