Desktop Support Engineer L1 (Windows/Microsoft 365)

Location: United States; workplace type: onsite

Salary: $21.00–$25.00 per hour

Company

hirify.global is a digital technology services provider delivering managed services, cybersecurity, cloud, and business modernization solutions to mid-market and enterprise clients.

What you will do

• Provide first-level technical support to managed-services clients by phone and remote assistance.
• Record, investigate, troubleshoot, and resolve customer incidents and service requests.
• Manage multiple open tickets while working in a fast-paced environment with competing priorities.
• Support Windows devices, Microsoft 365, email platforms, Azure, Intune, MFA, spam filtering, and ITSM applications.
• Troubleshoot networks, VPN clients, laptops, desktops, thin clients, peripherals, printers, and mobile devices.
• Identify and remediate malware and antivirus issues while applying basic security best practices.

Requirements

• 3–5 years of Service Desk experience.
• Experience providing technical assistance by phone and resolving issues independently.
• Proficiency with Windows 7, 10, and 11 and Microsoft Office applications.
• Knowledge of Microsoft 365, Exchange, POP, Azure, Intune, MFA/2FA, ITSM ticketing systems, and email security tools.
• Basic understanding of corporate IT environments, LAN, WAN, wireless networking, VPN clients, computer hardware, printers, and mobile devices.
• Must work onsite in the United States.

Nice to have

• MSP Service Desk experience.
• Experience with ServiceNow, NetSuite, and Salesforce troubleshooting.
• Moderate to strong Mac and iOS troubleshooting capabilities.

Culture & Benefits

• Full-time employment supporting multiple managed-services clients.
• Opportunity to develop technical skills through continual knowledge-based improvement.
• Reasonable accommodations are available for employees with disabilities.