IT Onsite Engineer (Microsoft 365)

Location: Warsaw, Poland; onsite support for employees in the Warsaw office

Company

hirify.global is a global commerce technology company providing unified commerce, payment capabilities, and services for retail and dining businesses in more than 35 countries.

What you will do

• Provide Level 1 and Level 2 technical support for desktops, laptops, mobile devices, printers, peripherals, Windows, applications, and Microsoft 365.
• Deliver in-person support in the Warsaw office and remote support for global users.
• Support conference room technology, Microsoft Teams Rooms, video conferencing, collaboration tools, office moves, and workstation deployments.
• Manage password resets, MFA, Microsoft Entra ID, user provisioning, access requests, and onboarding/offboarding activities.
• Handle incidents and service requests in ServiceNow, maintain ticket documentation, meet SLAs, and escalate complex issues.
• Configure and maintain end-user devices, support Intune, Autopilot, endpoint compliance, security initiatives, documentation, and continuous improvement projects.

Requirements

• 3–5 years of experience in IT Support, Service Desk, Desktop Support, or End User Computing.
• Bachelor’s degree in Information Technology, Computer Science, or a related discipline.
• Experience with Windows 10/11, Microsoft 365, Microsoft Entra ID, Active Directory, Intune, endpoint management, and networking fundamentals.
• Experience troubleshooting laptops, desktops, printers, peripherals, video conferencing systems, and Teams Rooms.
• Experience with ServiceNow or an equivalent ITSM platform, including ticket management and SLA-based resolution.
• English is required; Polish is preferred.

Nice to have

• PowerShell scripting, Windows Autopilot, Zscaler, secure remote access technologies, or mobile device management.
• Knowledge of conference room AV systems and ITIL processes.
• Microsoft, ITIL, CompTIA A+, Network+, or similar certifications.

Culture & Benefits

• Work with global IT teams, vendors, and business stakeholders across the EMEA region.
• Contribute to global IT projects, upgrades, migrations, and technology rollouts.
• Support a customer-focused environment with emphasis on service quality and continuous improvement.
• Employment is subject to applicable screening criteria.