Senior Community Manager (Gaming)

Location: hirify.global Americas; core hours are 10am–4pm Central Time, with an on-call element and domestic and international travel required.

Company

Eleventh Hour Games is a game studio focused on top-down action RPGs, including Last Epoch, and operates within hirify.global Americas.

What you will do

• Develop and execute strategies to grow and engage global player communities across Discord, Reddit, forums, social media, and other player-facing channels.
• Create player communications, announcements, updates, campaigns, community spotlights, and social content.
• Monitor player sentiment, feedback, trends, bugs, outages, and emerging issues, turning findings into actionable recommendations.
• Partner with development, publishing, marketing, PR, customer support, localization, social, and creative teams on messaging and player experience.
• Plan and evaluate community events, livestreams, contests, playtests, Q&As, and other engagement initiatives.
• Support live-service operations, manage community standards, and build relationships with influencers, moderators, and player groups.

Requirements

• 5+ years of experience in community management, social media, player engagement, or related work in gaming or digital entertainment.
• In-depth knowledge of Last Epoch and ARPGs, with a strong understanding of gaming communities, player behavior, and live-service ecosystems.
• Experience managing communities across Discord, Reddit, forums, and major social platforms.
• Strong written and verbal communication skills, with the ability to analyze player sentiment and community data.
• Must have a webcam and be willing to appear on camera during livestreams and other public-facing events.
• Must be available during 10am–4pm Central Time core hours and for on-call coverage; domestic and international travel is required.

Nice to have

• Experience with visual assets, GIFs, memes, and other social content creation tools.
• Crisis communication, team leadership, or mentorship experience.
• International community or localization experience, especially in APAC.
• Bachelor’s degree in Marketing, Communications, PR, or a related field.

Culture & Benefits

• Work in a fast-growing studio focused on top-down action RPGs.
• Collaborate closely across development, publishing, marketing, PR, customer support, localization, social, and creative functions.
• Contribute to open communication, close-knit teamwork, ownership, and growth.
• Participate in livestreams, community events, playtests, and player-facing initiatives.