Field Service Engineer, Bio

Location: South Korea office; frequent domestic travel throughout South Korea, 50% or more

Company

hirify.global develops science-driven biotechnology, osmolality testing, and in vitro diagnostic instrumentation for biopharmaceutical and clinical applications.

What you will do

• Provide phone, email, and on-site technical support, including installation, training, IOQ, preventive maintenance, troubleshooting, repairs, and service documentation.
• Support customer demonstrations, evaluations, and other pre-sales activities in collaboration with Sales.
• Conduct customer visits and follow-up activities to maintain customer satisfaction and instrument uptime.
• Develop distributor technical relationships, lead service training, and support the qualification of distributor service personnel.
• Manage installed-base records, service parts, tools, local technical materials, warranty processes, and service documentation.
• Collaborate with Global Technical Support and internal teams to resolve technical issues and improve service quality in the Korean market.

Requirements

• Bachelor’s degree or higher in Engineering, Biopharma, Life Sciences, or a related field.
• At least 3 years of relevant field service experience with life science equipment, medical devices, laboratory instruments, or a related industry.
• Hands-on troubleshooting experience with mechanical, electrical, software, or instrumentation issues.
• Effective English communication with global technical support teams is required.
• Ability to work independently, collaborate cross-functionally, and handle service equipment, instruments, and tools.
• Ability to work at customer sites, including laboratories and biopharmaceutical facilities, and travel domestically throughout South Korea 50% or more.

Nice to have

• Experience with high-value analytical or Bio laboratory instruments.
• Experience providing technical training to customers, distributors, or internal teams.
• Experience with CRM or ERP systems, especially Salesforce.

Culture & Benefits

• Work in a collaborative, empowered organization focused on customer centricity, ingenuity, accountability, collaboration, and integrity.
• Contribute to products supporting drug development, patient care, and scientific discovery.
• Work with a global organization serving customers in more than 100 countries.
• Service activities follow company procedures, quality requirements, safety standards, and applicable regulations.