Member Customer Service Representative (Healthcare)

Location: Remote from Eastern Washington, Idaho, Oregon, Montana, Utah, Minnesota, Wisconsin, Tennessee, North Carolina, South Carolina, Georgia, Florida, Texas, or Arizona.

Salary: $38,500–$57,800 per year.

Company

hirify.global works to improve healthcare access and service for members, providers, and communities.

What you will do

• Provide inbound and outbound phone-based customer service and first-call or email resolution.
• Answer questions from members, doctors, clinics, hospitals, skilled nursing facilities, and vendors.
• Research claims status, follow up on pending items, resolve issues, and document interactions.
• De-escalate calls, educate callers, and route inquiries or paperwork to the appropriate departments.
• Handle sensitive information in accordance with Personal Protected Information and HIPAA-related requirements.

Requirements

• High school diploma or GED required.
• Two years of related customer service experience, or two years of college coursework or three years of customer service experience.
• Ability to resolve conflicts empathetically, adapt communication styles, accept feedback, and meet performance and attendance expectations.
• Recent experience with Microsoft Office or equivalent platforms, including navigating multiple systems during live calls.
• Experience with healthcare, insurance, benefits, claims processing, high-volume call centers, recorded-screen environments, or audited metrics.
• Must be located in one of the listed U.S. states and work a schedule between 5 a.m. and 8 p.m. Pacific Time.

Culture & Benefits

• Full-time work from home with a consistent Monday–Friday, eight-hour schedule.
• Twelve weeks of paid virtual training with 100% attendance required.
• Medical, dental, and vision coverage, healthcare benefits starting on day one, life and disability insurance, and wellness resources.
• 401(k) employer match, pension plan, generous paid time off, eight paid days off annually, and two floating holidays.
• Tuition assistance for undergraduate and graduate studies, employee recognition programs, and a $500 pre-tax home-office furniture allowance after successful training completion.

Hiring process

• Successful candidates complete a 12-week paid virtual training program with full attendance.