Care Manager (Patient Support Call Center)

Location: Remote within the United States; must reside in the country where the job is posted. Availability for an 8-hour shift between 8am and 8pm EST is required.

Salary: $37,400–$93,600 annualized base pay.

Company

hirify.global provides clinical research services, commercial insights, and healthcare intelligence for the life sciences and healthcare industries.

What you will do

• Contact insurance companies to verify eligibility, investigate benefits, and check prior authorization or appeal status.
• Handle inbound and outbound calls from patients, providers, insurance companies, and customers.
• Support enrollment in manufacturer and nonprofit copay assistance programs.
• Provide pharmacy-related services and document information accurately.
• Maintain service quality, meet program KPIs, and follow HIPAA guidelines.
• Report adverse drug events and assist with onboarding new employees when needed.

Requirements

• High school diploma or equivalent.
• At least one year of experience in medical billing, reimbursement, insurance verification, or a related medical office role.
• At least three months of data entry experience and typing speed of 30 words per minute or higher.
• Strong attention to detail, communication, follow-through, and customer service skills.
• Proficiency with Microsoft Teams, Word, Excel, Outlook, soft phone systems, and multiple applications or monitors.
• Private, distraction-free workspace with wired internet access is required; Wi-Fi connectivity is not permitted.

Nice to have

• Some college education.
• Bilingual Spanish-English skills.
• Experience in patient support services, healthcare customer service, or hub programs.

Culture & Benefits

• Remote work in a virtual team environment.
• Contract engagement managed by an external agency, with an opportunity for conversion to an hirify.global full-time employee.
• Training and educational opportunities are available.
• Health and welfare benefits may be offered depending on the position and employment arrangement.