Customer Service Representative (Onsite, Part-Time: Monday/Tuesday/Friday)

Location: On-site in Coppell, Texas, USA; Monday, Tuesday, and Friday, 8:00 AM–4:00 PM CST.

Salary: $18.50 per hour, with paid training.

Company

hirify.global provides technology and clinical, financial, and administrative solutions that help healthcare providers improve operational efficiency, patient outcomes, productivity, and revenue.

What you will do

• Handle inbound and outbound calls regarding patient billing statements, accounts, benefits, claims, payments, and past-due balances.
• Answer patient questions about medical bills, charges, policies, procedures, and financial care services.
• Review insurance Explanation of Benefits documents to determine patient responsibility, adjustments, and write-offs.
• Provide timely, professional customer service while maintaining confidentiality and following HIPAA and other compliance requirements.
• Work with multiple systems and contribute to a team-based patient contact center environment.

Requirements

• Excellent organization, customer service, communication, problem-solving, judgment, attention to detail, and follow-through.
• Moderate computer proficiency with Microsoft Office and/or Google Workspace.
• Ability to multitask across multiple systems and work with little or no supervision.
• Availability for the on-site Monday/Tuesday/Friday schedule from 8:00 AM to 4:00 PM CST.
• One year of call center experience required.

Nice to have

• One year of customer service experience.
• One year of healthcare experience, including medical billing or revenue cycle management knowledge.
• One year of on-site patient contact center or call center experience.

Culture & Benefits

• Four-week comprehensive training program with paid training.
• Individual performance measurement within a team atmosphere.
• Variable incentive bonus and recognition programs.
• Opportunities for career growth.