Patient Relations Specialist (Healthcare)

Location: United States; remote work

Salary: $19.00–$22.00 per hour

Company

hirify.global supports community oncologists through a patient-centric, physician-driven, and technology-powered healthcare model.

What you will do

• Manage a high volume of inbound calls from patients, families, and healthcare providers across multiple sites.
• Answer patient questions, address concerns, and provide empathetic customer service.
• Triage clinical calls, ask appropriate questions, and recommend the next course of action.
• Schedule non-surgical appointments based on physician guidelines, symptoms, and availability.
• Document patient requests accurately and coordinate resolutions with practice sites and team members.
• Meet quality, call volume, scheduling accuracy, and resolution-time metrics.

Requirements

• High school diploma or GED.
• 3–5 years of customer service experience.
• Strong knowledge of medical terminology and proficiency with computer software and databases.
• Excellent written and verbal communication, active listening, empathy, organization, and problem-solving skills.
• Ability to type at least 40 words per minute and work effectively in a fast-paced, high-volume environment.
• Must meet remote-work technology requirements and maintain a dedicated, quiet, private, distraction-free workspace.

Nice to have

• At least one year of experience in healthcare or a call center setting.

Culture & Benefits

• Remote work supported by reliable high-speed internet and remote collaboration tools.
• Work in a structured environment focused on patient care and operational accuracy.
• Maintain patient confidentiality and comply with HIPAA and other security and privacy requirements.
• Collaborate with team members and practice sites to support seamless patient care.