Training Manager, Call Center (Healthcare)

Location: Coppell, Texas, USA; onsite

Salary: $70,000–$78,000 per year

Company

hirify.global provides technology and healthcare solutions that help medical providers improve operational efficiency, patient outcomes, productivity, and revenue.

What you will do

• Design and manage onboarding, refresher, and upskilling programs for call center representatives.
• Create training materials, job aids, standard operating procedures, and learning content.
• Partner with Operations, Human Resources, leadership, and internal and external customers to identify skill gaps and implement targeted training solutions.
• Measure training effectiveness through assessments, quality scores, and performance metrics.
• Lead and develop trainers while supporting continuous learning throughout the agent lifecycle.
• Ensure training aligns with HIPAA, organizational policies, and client requirements.

Requirements

• Bachelor’s degree or equivalent work experience.
• 5–7 years of experience in training, preferably in a virtual environment.
• 5–7 years of experience in project management, mentoring, or a lead role.
• Experience developing learning activities and content and working with internal and external partners.
• Thorough knowledge of Microsoft Office, Salesforce, and reporting best practices.
• Ability to multitask, work independently, meet deadlines, and adapt to changing priorities.

Culture & Benefits

• Healthcare benefits subject to eligibility requirements.
• 401(k) plan and paid time off for eligible full-time employees.
• Equal opportunity employment environment.