Level 1 IT Technician (MSP)

Location: Austin, Texas, United States (Remote)

Company

hirify.global is a managed services provider helping businesses operate more efficiently through technology, automation, and technical support.

What you will do

• Resolve assigned service tickets involving workstations, Microsoft 365, printers, user accounts, and common IT issues.
• Troubleshoot Windows, Microsoft 365, Active Directory, VPN, and basic networking problems.
• Monitor and respond to alerts from monitoring and management systems.
• Escalate complex issues appropriately while maintaining ownership and follow-through.
• Document tickets, client records, troubleshooting steps, and resolutions in ConnectWise.
• Support user onboarding, account administration, device setup, and client communication.

Requirements

• 1–2 years of IT support, help desk, or related technical experience.
• Basic knowledge of Windows operating systems, Microsoft 365, Active Directory, and networking concepts.
• Strong troubleshooting, problem-solving, communication, and customer service skills.
• Ability to manage multiple priorities, maintain accurate documentation, and take ownership of assigned work.
• Ability to recognize when escalation is required and collaborate with senior technicians.

Nice to have

• Experience working in an MSP environment.
• A+, Network+, or other relevant IT certifications.
• Experience with ConnectWise, RMM tools, or ticketing systems.
• Familiarity with DNS, DHCP, VPNs, and remote support tools.

Culture & Benefits

• Remote work with hybrid flexibility.
• Medical, dental, life, and long-term disability insurance.
• FSA and HSA options.
• 401(k) matching and generous paid time off.
• Mental health days and paid certification assistance.
• Collaborative, people-first environment with career growth opportunities.