Senior Customer Success Manager, Enterprise (Fintech)

Location: Singapore

Company

Airwallex provides an AI-native financial operating system and regulated infrastructure for global payments and financial products.

What you will do

• Manage and grow enterprise clients in the cross-border payments business.
• Monitor daily cross-border payment activity for Greater China merchants and report on operational performance.
• Resolve client issues involving pricing configuration, KYC/KYB, transaction monitoring, and related payment operations.
• Analyze client data and provide recommendations that support business development and optimization.
• Collaborate with product, R&D, and other teams to provide market feedback and improve products, features, and processes.
• Maintain client relationships and identify new business opportunities.

Requirements

• 3–5 years of relevant industry experience; experience serving large enterprises is preferred.
• Fluency in Mandarin and English is required.
• Strong communication, logical thinking, data collection, and data analysis skills.
• Business acumen with the ability to identify client needs, pain points, and growth opportunities.
• Detail-oriented, results-driven, proactive, resilient, and able to work effectively under pressure.

Culture & Benefits

• Work with a regulated financial infrastructure platform operating across global markets.
• Collaborate with product, R&D, and cross-functional teams.
• Operate in a fast-moving environment that values curiosity, sound judgment, and proactive ownership.
• Equal opportunity employment with accommodation available for candidates with disabilities or special needs.