IT Support Specialist

Location: London, Southwark / Waterloo; office-based 5 days per week

Company

hirify.global is a global consumer products company developing and managing brands including OXO, Hydro Flask, Osprey, Braun, Vicks, and Revlon.

What you will do

• Provide first- and second-line technical support to local and remote users for desktop and laptop hardware and software.
• Research, diagnose, install, configure, upgrade, and troubleshoot PC and Mac workstations, servers, peripherals, and cabling.
• Support email, print, backup, operating system, local network, WAN, VPN, and IP-based phone services.
• Manage incident handling, escalation policies, service-level adherence, trend analysis, and statistical reporting.
• Coordinate with worldwide IT departments and vendor support teams to resolve technical issues and improve services.
• Recommend system reconfigurations and promote best practices for protecting company systems and data.

Requirements

• At least 2 years of experience providing first- and second-line support to a diverse user base.
• In-depth knowledge of Microsoft Office, Outlook, Excel, Word, Visio, and SharePoint.
• Experience configuring, installing, and repairing computer and printer hardware, including Dell and Lenovo equipment.
• Strong understanding of networking principles, including TCP/IP, routing, VLANs, WAN, and VPN connectivity.
• Experience supporting remote users and offices, with familiarity with IP-based phone systems.
• Customer-service orientation with a proactive, flexible, and adaptable approach.

Nice to have

• Experience with Citrix/Terminal Server and VMware environments.
• Experience supporting users across multiple countries.

Culture & Benefits

• Flexible working hours and work-from-home policy alongside the office-based role.
• Increased flexi-days after one year of service.
• Perkbox, employee assistance counselling, and employee discounts on EMEA products.
• Lunch and Learns, a collaborative modern office, and an inclusive international environment.
• Company closure between Christmas and New Year’s and an Employee Stock Purchase Plan.