IT Support Technician

Location: On-site in Sunnyvale, California, United States

Salary: $33.65–$40.50 per hour, plus eligibility for bonus or incentive pay.

Company

hirify.global is a life sciences, diagnostics, and biotechnology organization whose operating companies support genomics research and scientific innovation.

What you will do

• Install, configure, and troubleshoot workstations, printers, thermal label printers, laboratory equipment, cameras, and other end-user devices.
• Support commercial and internally developed business applications through phone, web, and in-person channels.
• Manage, prioritize, and resolve incidents and service requests through an IT service management system.
• Communicate with users throughout the support lifecycle and meet established service-level expectations.
• Create and improve technical documentation, knowledge articles, and support procedures.
• Participate in an on-call support rotation and assist remote and global associates.

Requirements

• High school diploma or higher and at least 2 years of experience supporting end users in an enterprise IT environment.
• Experience supporting Apple and Microsoft enterprise environments, including JAMF, Active Directory, Windows, Microsoft 365 applications, and endpoint management tools.
• Experience managing support requests through a corporate ITSM platform, prioritizing incidents, documenting solutions, and meeting service-level expectations.
• Valid driver’s license with an acceptable driving record.
• Ability to lift, move, or carry equipment weighing up to 50 pounds.

Nice to have

• CompTIA A+ or a comparable certification.
• Experience supporting laboratory workstations, laboratory equipment, and laboratory software.
• Experience in scientific, manufacturing, or regulated business environments.

Culture & Benefits

• Collaborative environment focused on scientific excellence, continuous learning, and continuous improvement.
• Paid time off and medical, dental, and vision insurance for eligible employees.
• 401(k) benefits for eligible employees.
• Support for remote and globally distributed associates in addition to Sunnyvale operations.