Learning Lead, Pharmacy Technician

Location: Mesa, Arizona, United States; on-site

Company

Hims & Hers is a public health and wellness platform providing personalized access to healthcare, pharmacy, and treatment services.

What you will do

• Facilitate onboarding, cross-training, ongoing development, remediation, and retraining for pharmacy operations associates.
• Build and maintain training schedules, records, completion reports, and documentation aligned with Good Documentation Practices and regulatory requirements.
• Use LMS platforms to assign, track, and report training completion and effectiveness.
• Audit associate competencies, maintain floor presence, identify training gaps, and support operational teams.
• Partner with Operations, Quality, Compliance, Safety, HR, Recruiting, and subject matter experts to keep training accurate and relevant.
• Ensure training programs comply with USP, FDA, state board of pharmacy, and cGMP requirements.

Requirements

• High school diploma, GED, or equivalent required; a related bachelor's degree is preferred.
• Active Pharmacy Technician registration in the state of employment is required.
• Strong facilitation, presentation, organizational, verbal, and written communication skills.
• Experience with LMS administration, training tracking, reporting, and compliance documentation.
• Knowledge of USP <797>, <795>, <800>, cGMP, and Good Documentation Practices.
• Proficiency with Microsoft Office and flexibility to work schedules supporting a 7-day operation.

Culture & Benefits

• Competitive salary and equity compensation for full-time roles.
• Unlimited PTO, company holidays, and quarterly mental health days.
• Medical, dental, vision, and parental leave benefits.
• Employee Stock Purchase Program and 401(k) with employer matching contribution.
• Offsite team retreats and a focus on ethics, wellness, inclusion, and belonging.