GTM Operations Manager (AI)

Location: East Coast, USA

Company

An AI-powered SaaS company building a platform for multilingual content creation, translation, and localization at enterprise scale.

What you will do

• Partner with go-to-market teams across lead management, new-business pipeline, customer handoffs, renewals, and expansion.
• Use AI, automation, and systems thinking to simplify workflows, improve productivity, and reduce manual work.
• Deliver reporting, analysis, forecasting support, pipeline visibility, and actionable business insights.
• Support CRM improvements, Deal Desk, territory management, data quality, and other go-to-market initiatives.
• Lead cross-functional projects from problem definition through implementation, documentation, adoption, and continuous improvement.
• Develop deeper expertise in the operational areas that align with business priorities and strengths.

Requirements

• 4–7+ years of experience in Revenue Operations, Sales Operations, Customer Operations, or Business Operations within a B2B SaaS environment.
• Experience across pre-sale and post-sale motions, including pipeline management, forecasting, territories, Deal Desk, customer handoffs, renewals, or expansion.
• Strong practical fluency with generative AI, automation tools, CRM workflows, lifecycle stages, reporting, data quality, and integrations.
• Strong business intelligence, analytical, problem-solving, prioritization, communication, and stakeholder-management skills.
• Ability to translate business goals into operational solutions and carry initiatives through implementation and adoption.
• Must be based on the East Coast of the USA.

Nice to have

• Experience implementing AI-enabled workflows, go-to-market systems, or cross-platform automations.
• Experience with tools such as Chili Piper, ZoomInfo, DealHub, sales engagement, customer success, territory management, or enablement platforms.

Culture & Benefits

• Work with a globally distributed team of 200+ people across more than 30 countries.
• Collaborate through a hub-and-spoke model anchored in locations including New York, London, Lisbon, Costa Rica, Serbia, Armenia, Georgia, and Spain.
• Work in an AI-native organization that uses AI to accelerate decision-making and support high-impact work.
• Help shape an AI-powered platform serving the multilingual content industry.
• Join a rapidly scaling post-Series C startup focused on ownership, speed, inclusion, and measurable impact.