BizOps (Fintech)

Location: London, office based

Company

hirify.global is building a cross-border fintech platform for emerging markets, helping families and businesses move money through remittance, payments, cards, and savings products.

What you will do

• Design, build, and run end-to-end support operations for the Business product.
• Identify unhappy customer journeys, automate solutions, and partner with Product to resolve issues at scale.
• Build and maintain AI-powered workflows and automations that reduce manual effort and improve retention.
• Prepare support operations for new product and geographic launches, then move them to a stable, automated state.
• Set playbooks, quality standards, KPIs, and performance expectations for BPO partners.
• Act as Product Operations for the Business line by analyzing customer feedback and turning it into product priorities.

Requirements

• 5–7+ years of high-performing experience in a fast-paced, analytical environment.
• Experience in B2B account management, customer success, or business operations for a business or SME product.
• Comfort using SQL to drive daily decisions and structure complex, ambiguous problems.
• Willingness to build and iterate on AI-powered workflows and automations.
• Strong ownership, autonomy, attention to detail, and ability to deliver improvements end to end.
• Comfort working in a regulated, 24/7 business where customer impact is significant.

Culture & Benefits

• High-autonomy individual contributor role with ownership of a defined business operations area.
• Work across Product, Data, Engineering, and Compliance.
• Opportunity to launch and scale a new business product line within an established startup.
• Values include ownership, impact, humility, candor, grit, and positive energy.
• Inclusive workplace committed to equal opportunity and reasonable recruitment adjustments.