Defend Account Manager (SaaS)

Location: United States — Remote. The role includes travel and onsite customer engagement.

Company

Builds an AI-powered SaaS platform combining generative AI, human-in-the-loop workflows, and an Enterprise Skill Graph for multilingual content and enterprise productivity.

What you will do

• Own a portfolio of approximately 35 enterprise and strategic accounts.
• Drive on-time gross renewals by identifying risks early and leading commercial positioning.
• Generate expansion ARR through cross-sell, upsell, and adoption across new teams, departments, regions, and workflows.
• Build relationships with business owners, functional leaders, procurement and finance teams, and VP/SVP/C-level executives.
• Maintain accurate renewal and expansion forecasts, clean CRM data, and timely risk escalation.
• Partner with Field Delivery Engineers on technical customer needs while owning outcomes end to end.

Requirements

• 3–5+ years of experience in Account Management, Renewal Management, or Enterprise Account Management within high-growth SaaS.
• Proven experience owning both renewals and expansion within existing accounts.
• Experience managing large mid-market and enterprise account portfolios with strong commercial discipline.
• Strong executive communication, negotiation, and enterprise selling skills.
• Comfort traveling and being onsite with customers.
• Confidence, directness, accountability, and an outcome-focused approach.

Culture & Benefits

• Remote-friendly work environment with a globally distributed team across 30+ countries.
• Customer-facing teams prioritize proximity to customers.
• AI-native organization using AI to accelerate decision-making and support high-impact work.
• Collaborative culture focused on ownership, speed, inclusion, and meaningful impact.
• Opportunity to contribute to the growth of a post-Series C company in the AI-powered multilingual content industry.