Complex Case Specialist - Special Programs (Workers' Compensation)

Location: Wilmington, Massachusetts, United States; onsite role.

Base pay: $52,500–$92,500 USD annualized.

Company

Santander is a financial services organization undergoing a customer-centric, technology-driven transformation.

What you will do

• Support and sell products, services, and settlement solutions to clients and channel partners.
• Serve as a direct point of contact and provide concierge-level service throughout complex cases.
• Manage assigned high-value cases from initial referral through conversion and follow up with settlement stakeholders by phone and email.
• Use knowledge of catastrophic injuries, benefit preservation, trusts, workers’ compensation, and liability settlements to influence case outcomes and address objections.
• Coordinate monthly strategy with Business Development Managers, convert referrals to Members, and request new referrals.
• Attend settlement mediations or roundtable discussions and stay current on industry trends and best practices.

Requirements

• Associate’s degree in a related field or equivalent combination of work experience, training, military service, or education.
• At least 3 years of experience supporting sales efforts and serving as a direct client point of contact.
• At least 3 years of experience in the trust industry and/or workers’ compensation space.
• Experience articulating services and products to multiple parties at a mediation table.
• Analytical, multitasking, problem-solving, and strategic-thinking skills.
• Strong selling and communication skills; motivation to meet targets and convert cases.
• Knowledge of settlement processes for workers’ compensation and liability claims, including catastrophic injuries.
• Attention to detail, opportunity identification, and complex problem-solving ability.
• Ability to work independently or as part of a team and proficiency in Microsoft Office Suite.
• Legal authorization to work full-time in the United States without employer sponsorship.

Nice to have

• Established work history or equivalent combination of work experience, training, military service, or education.

Culture & Benefits

• Customer-centric environment focused on innovation, bold thinking, and continuous learning.
• Competitive rewards package and benefits supporting employees, families, and well-being.
• Inclusive and accessible application process with reasonable accommodations available.
• Strong risk culture with proactive and responsible risk management expectations.