Manager – Customer Experience Solutions

Location: Raritan, New Jersey, United States of America

Salary: $102,000–$177,100 per year

Company

Johnson & Johnson MedTech develops healthcare and medical technology solutions across a highly regulated environment.

What you will do

• Lead customer experience engineering strategy, architecture, delivery, and operations across microservices and digital platforms.
• Define API-first, event-driven, and microservices architectures for EDI, commerce, CRM, and partner integrations.
• Lead cloud-native platform engineering, DevOps, CI/CD, infrastructure as code, release orchestration, and environment management.
• Drive migration from legacy monolithic applications to containerized, cloud-ready microservices.
• Lead applied AI/ML initiatives, including conversational AI, LLM/RAG solutions, predictive triage, and agentic automation.
• Manage engineering teams, vendors, budgets, contracts, SLAs, compliance, and measurable delivery outcomes.

Requirements

• Bachelor’s degree in computer science, engineering, information systems, or a related STEM field.
• 10+ years of IT experience, including 3–5 years of people leadership in customer experience, supply chain, microservices, or integration.
• Strong experience with APIs, event-driven systems, middleware, cloud platforms, containerization, CI/CD, and infrastructure as code.
• Experience delivering agentic AI solutions and building services with Node.js, Java, Python, Go, or equivalent technologies.
• Experience with AWS or Azure, strategic platform ownership, large-scale customer experience solutions, and OTC processes in supply chain.
• Ability to lead teams and deliver technology in a regulated healthcare environment involving GxP, SOX, HIPAA, privacy, and GDPR requirements.

Nice to have

• Master’s degree or advanced technical certifications.
• Experience in healthcare or regulated life sciences.
• Experience managing Touchless EDI, self-service commerce, CRM, and AWS-based microservices platforms.

Culture & Benefits

• Inclusive work environment focused on diversity, dignity, and equal opportunity.
• Eligibility for pension and 401(k) savings plans.
• Vacation, sick time, holiday pay, parental leave, caregiver leave, bereavement leave, and volunteer leave.
• Accommodation support is available for applicants with disabilities during the interview process.