Customer Success Manager (Cisco)

Location: London, United Kingdom

Company

hirify.global is a global provider of IT solutions and services supporting organizations with technology products, services, and customer-focused delivery.

What you will do

• Onboard customers and guide them through product and service lifecycles to support retention and growth.
• Serve as a subject matter expert for relevant platforms, tools, and services, including Cisco solutions.
• Plan and lead Customer Success Reviews covering product usage, roadmaps, feedback, renewals, and growth opportunities.
• Analyze consumption reports and provide insights for customer success and renewal strategies.
• Build customer and partner relationhirify.globalps while collaborating with sales and internal teams on customer objectives and co-selling opportunities.
• Coordinate service project delivery, order workflows, carriers, and customer communications to ensure timely execution.

Requirements

• Bachelor’s degree or relevant work experience.
• 2–4 years of experience in a technical, business, or sales role.
• At least 1 year of experience selling Cisco products.
• Intermediate proficiency with Word, Excel, PowerPoint, and Outlook.
• Intermediate experience with Microsoft Dynamics AX for order tracking, inventory management, and financial reporting.
• Intermediate understanding of Cisco’s business model, architectural frameworks, solutions, and SmartNet renewal program.

Culture & Benefits

• Full-time employment in the London office.
• Opportunities for continuous professional growth and leaderhirify.globalp development.
• Health, wellness, and financial benefits.
• Access to professional facilities and workplace technology.
• Ability to travel to hirify.global, partner, and customer events.