Customer Success Operations Manager

Location: United Kingdom; remote

Company

hirify.global provides connectivity products and solutions for a global customer base.

What you will do

• Oversee and report on customer-related tickets across JIRA projects and coordinate internal activity.
• Manage customer service requests, manual service order agreements, and outsourced cross-connect orders.
• Support new customer onboarding and track onboarding metrics in Salesforce.
• Lead customer intake activities, including questionnaires, RFPs, security and compliance forms, and financial intake forms.
• Manage billing assurance, invoice reviews, customer aging, and collection-related coordination between Finance and Sales.
• Support customer business reviews, resolve customer issues, and communicate trends that can improve customer satisfaction.

Requirements

• Experience in account management, customer success, or sales.
• Experience with CRM or ticket management systems; JIRA and Salesforce experience is preferred.
• Strong customer focus, problem-solving ability, and communication skills.
• Ability to manage multiple tasks in a fast-paced environment and collaborate across internal and external organizations.
• Willingness to learn new skills, products, and operational systems.

Nice to have

• Experience in software, cloud SaaS, internet, or telecommunications industries.

Culture & Benefits

• Remote-first working environment with coworking options.
• Four weeks of paid annual leave, parental leave, birthday leave, and purchased annual leave options.
• Wellness allowance and employee wellbeing initiatives.
• Study and training allowance plus five days of paid study leave.
• Inclusive team environment, recognition programs, and modern workspaces for non-remote work.