Technical Support Engineer (Cybersecurity)

Location: Remote; availability required from 9:00 PM to 4:00 AM Eastern Time, corresponding to 2:00 AM–9:00 AM GMT

Company

hirify.global is delivering an international technology project focused on cybersecurity, backup, disaster recovery, and business continuity solutions.

What you will do

• Provide technical support for backup, disaster recovery, and business continuity solutions.
• Handle high-priority customer incidents, including disaster recovery situations.
• Diagnose and troubleshoot Windows Server, Ubuntu Linux, virtualization, networking, and related infrastructure.
• Support recovery testing, cloud failover, and image-based backup environments.
• Communicate clearly and work independently during high-pressure incidents.

Requirements

• 5+ years of experience in technical support, systems engineering, or IT infrastructure, with strong backup and disaster recovery experience.
• Expert knowledge of BCDR technologies, including image-based backups, cloud failover, and recovery testing.
• Deep experience with Windows Server, Ubuntu Linux, KVM/libvirt, VMware ESXi, and Microsoft Hyper-V.
• Strong knowledge of TCP/IP, VPN, DNS, DHCP, and NAT.
• Experience with PowerShell, Bash, or Python scripting and automation.
• Availability to work from 9:00 PM to 4:00 AM Eastern Time; proficient English required.

Culture & Benefits

• Health insurance.
• Personalized training plan and training budget.
• Regular feedback and professional development support.
• Remote onboarding.
• Team events every semester.
• Culture of proximity and transparency.