Senior Operational Engineer (AWS/Amazon Connect)

Location: Wellesley Hills, Massachusetts, United States

Salary: $91,000–$136,500 per year, plus eligibility for a discretionary annual incentive award.

Company

hirify.global provides employee and government benefits, insurance, healthcare navigation, and related services across the United States.

What you will do

• Plan and execute migration initiatives modernizing Financial Centres onto Microsoft Teams Telephony.
• Design high-level and detailed technical solutions for enterprise telephony, cloud infrastructure, and AI-enabled capabilities.
• Support Amazon Connect and related AWS services, maintaining reliability, resilience, performance, and availability.
• Contribute to Agile delivery and DevOps practices, including CI/CD, infrastructure automation, and platform monitoring.
• Identify opportunities to apply AI, automation, and cloud-native services to improve operational efficiency and client experience.
• Provide technical mentoring, documentation, incident response, change management, and operational support.

Requirements

• Bachelor’s degree in Computer Science, Engineering, Information Technology, or equivalent relevant experience.
• 3–5 years of experience designing, delivering, and supporting cloud-based technology solutions.
• At least 2 years of hands-on experience with AWS services and enterprise telephony platforms, preferably Amazon Connect or Microsoft Teams Telephony.
• Experience developing and supporting AWS Lambda solutions with Python, and managing AWS cloud infrastructure.
• Knowledge of cloud architecture, ITIL incident/problem/change management, Agile delivery, DevOps, Terraform, Jenkins, Bitbucket, Ansible, and CI/CD pipelines.
• Experience operating in regulated environments where security, privacy, compliance, and risk management are critical.

Nice to have

• Experience designing or supporting AI-enabled cloud solutions.
• Knowledge of AWS AI and machine learning services such as Amazon Lex, SageMaker, Comprehend, or Bedrock.
• Experience with modern contact centre architectures, customer experience platforms, and telephony technologies.
• Strong communication, analytical, collaboration, mentoring, and problem-solving skills.

Culture & Benefits

• Flexible, inclusive, and collaborative work environment with career growth support.
• Vacation, sick time, paid family, parental, and adoption leave.
• Medical coverage, company-paid life and AD&D insurance, and disability programs.
• 401(k) employer match, stock purchase options, employer-funded retirement account, and a partially paid sabbatical program.
• Commitment to inclusion, accessibility, pay transparency, and equitable compensation.