Customer Success Manager (Cybersecurity)

Location: Tampa, FL, United States (on-site)

Company

hirify.global is building an AI-powered human security platform with security awareness training and attack simulations designed to reduce human risk from email, voice, video, and other AI-driven attacks.

What you will do

• Own a portfolio of customers as the primary post-sale contact.
• Lead onboarding and implementation to accelerate time-to-value.
• Build relationships with technical and business stakeholders and create success plans aligned with customer goals.
• Monitor account health, retention risks, adoption, usage, and customer satisfaction.
• Identify expansion opportunities and partner with Sales on upsells and cross-sells.
• Lead QBRs and EBRs, advocate for customers, and collaborate with Product and Support to improve the customer experience.

Requirements

• 3–6+ years of experience in Customer Success, Account Management, or a similar client-facing role.
• Experience with SaaS, cybersecurity, or technical products.
• Ability to manage relationships with technical and business stakeholders.
• Proven success driving retention and expansion.
• Strong communication, presentation, problem-solving, organization, and attention-to-detail skills.
• Experience using CRM or Customer Success tools such as Salesforce, Gainsight, or HubSpot.

Culture & Benefits

• Early-stage environment with ownership of processes from start to finish.
• Opportunity to influence a category-defining human security product.
• Medical, dental, and vision insurance.
• Unlimited paid time off and monthly connectivity reimbursement.
• 401(k) retirement savings plan.
• Free daily on-site lunch and covered on-site parking.