Claims System Liaison

Location: Carmel, Indiana, USA; onsite full-time position.

Company

A growing organization focused on claims operations, customer service, and efficient administrative support.

What you will do

• Monitor claims systems and identify enhancements that improve functionality and operational efficiency.
• Lead and coordinate testing for claims system upgrades.
• Maintain vendor, policy, agency, member, and distribution-list databases.
• Process FROI EDI errors, new claim assignments, recovery and reimbursement checks, incoming mail, and document indexing.
• Respond to calls about outstanding provider bills, escalate issues to adjusters, and assist with incoming calls.
• Complete special projects and other assignments for the Claims leadership team.

Requirements

• High school diploma or GED.
• 1–3 years of experience in a similar position.
• Proficiency with Microsoft Office Suite.
• Strong communication, interpersonal, organizational, analytical, and telephone skills.
• Ability to work in a team environment and maintain confidentiality.
• Valid driver's license.

Nice to have

• Associate degree or certification in a business-related discipline.

Culture & Benefits

• Merit-based culture focused on initiative and doing what is best for customers.
• Medical, prescription, dental, vision, life, and disability insurance.
• Employee stock purchase plan, 401(k), student loan assistance, and tuition reimbursement.
• Mental health and enhanced advocacy services.
• Paid time off, holidays, and preferred partner discounts.