Experience Lead (AI)

Location: Hybrid role based at a facility in Bloomington, Illinois; Dunwoody, Georgia; Richardson, Texas; or Tempe, Arizona. Selected candidates work part of the time in the office and part of the time from home. Applicants must already be legally authorized to work in the United States; visa sponsorship is not available.

Starting salary: $135,000–$155,000 per year, based on skills, background, experience, and labor-market location. Annual incentive pay may reach 10% of base salary.

Company

hirify.global is a large insurance and financial services organization investing in technology, customer experience, and human-centered innovation.

What you will do

• Lead Experience Design across innovation initiatives from intake and discovery through proof of concept, pilot, and transition.
• Partner with Product, Technology, Research, business, and Design stakeholders to define problems, clarify value, and validate assumptions.
• Use research, data, facilitation, service design, concept development, and prototyping to assess desirability, viability, feasibility, and strategic alignment.
• Translate insights into experience strategies, use cases, hypotheses, success measures, decision-ready artifacts, and experimentation recommendations.
• Provide strategic and creative direction during detailed design, testing, and delivery while maintaining alignment with validated insights and intended outcomes.
• Evaluate research and experiment results, guide decisions on advancing or changing initiatives, and strengthen design standards, accessibility, systems, and practitioner development.

Requirements

• Seven or more years of experience in Experience Design, Product Design, UX Strategy, Service Design, Design Research, or a related discipline.
• Experience leading ambiguous discovery efforts and shaping products, services, or capabilities from problem definition through validated experience strategy.
• Strong knowledge of human-centered design, product discovery, service design, research, prototyping, Design Thinking, and iterative experimentation.
• Ability to synthesize research, analytics, business context, and technical information into hypotheses, strategies, success measures, and recommendations.
• Strong facilitation, storytelling, stakeholder leadership, and cross-functional influencing skills, plus experience directing multiple concurrent initiatives.
• Proficiency in Figma, FigJam, prototyping, and presentation tools, with working knowledge of accessibility, content strategy, interaction design, information architecture, visual design, and design systems. A portfolio review is required for candidates advancing to interviews.

Nice to have

• Experience in innovation, incubation, emerging technology, new product development, or enterprise experimentation.
• Experience applying artificial intelligence to product, design, research, or operational workflows.
• Experience designing, building, configuring, or evaluating AI agents and agentic workflows, including instructions, data requirements, testing, evaluation, and human oversight.
• Familiarity with Visual Studio Code, OpenAI Codex, Claude Code, or comparable development and agentic coding tools.
• Experience working in a large enterprise or with Product Design or Experience Design at hirify.global.

Culture & Benefits

• Standard 38:45-hour work week with a focus on work-life balance.
• Health, dental, vision, telemedicine, mental health, and wellbeing programs, with hirify.global paying most of the healthcare premium.
• Training programs, tuition assistance, employee resource groups, mentoring, and financial coaching.
• Paid time off, up to 20 days initially, parental leave, paid holidays, life leave, bereavement leave, and community service or education support days.
• Annual raise and bonus opportunities, retirement planning, and a 401(k) with company contributions of up to 7% of salary.

Hiring process

• Candidates who advance to interviews must complete a portfolio review demonstrating individual contribution, strategic thinking, research synthesis, concept development, facilitation, experimentation, and measurable outcomes.