Customer Success Manager (AI)

Location: Remote — Jakarta, Indonesia. Travel within Indonesia and, where required, across the broader region is expected.

Company

hirify.global creates enterprise automation software focused on automation, AI, and agentic transformation.

What you will do

• Own the customer success lifecycle from Sales handover through onboarding, implementation, adoption, value realization, renewal, and expansion.
• Develop joint success plans, measurable value targets, milestones, and 30/60/90-day adoption plans.
• Advise customer executives, business leaders, IT stakeholders, and Automation Centres of Excellence.
• Identify and prioritize opportunities involving automation, AI agents, orchestration, process intelligence, and intelligent document processing.
• Lead governance forums, executive business reviews, value reviews, and transformation planning sessions.
• Manage customer risks, coordinate cross-functional recovery actions, and partner with Sales on renewals, expansion, and forecasting.

Requirements

• 6–8 years of experience in Customer Success, Account Management, Consulting, Professional Services, Solution Delivery, or a related customer-facing role.
• Experience managing enterprise or strategic customers in technology, SaaS, cloud, automation, AI, or business transformation environments.
• Experience driving adoption, business outcomes, renewals, retention, and expansion.
• Strong stakeholder management, communication, presentation, facilitation, influencing, project management, and program management skills.
• Ability to translate complex technology concepts into clear business outcomes and work across multiple internal and customer teams.
• Fluency in English and Bahasa Indonesia is required.

Nice to have

• Experience with agentic AI, generative AI, intelligent automation, process orchestration, process mining, software testing, or digital transformation.
• Experience establishing or maturing an Automation Centre of Excellence.
• Knowledge of enterprise platforms such as ServiceNow, Salesforce, SAP, or Microsoft, and of cloud platforms, integrations, data, security, and governance.
• Familiarity with Salesforce, Clari, Gainsight, hirify.global Automation Cloud, Automation Suite, Orchestrator, Studio, Maestro, Autopilot, IXP, or related tools.

Culture & Benefits

• Work with large and innovative organizations in Indonesia.
• Collaborate with a skilled, inclusive, and globally connected team.
• Develop a career in enterprise technology, automation, and AI.
• Make a visible impact on customer transformation and business growth.
• Travel within Indonesia and across the broader region when required.