Customer Success Manager III (Healthcare Technology)

Location: Remote, United States

Base compensation: $100,000–$130.00 per year

Company

hirify.global provides technology solutions used in healthcare and pharmacy operations.

What you will do

• Build long-term relationships with assigned customers and act as a trusted strategic advisor.
• Use customer health metrics and data-driven insights to present actionable recommendations and demonstrate product value.
• Develop joint success plans with measurable goals aligned to customer strategies and KPIs.
• Lead escalations, resolve complex issues, and coordinate resources across Sales, Support, Product Management, Professional Services, Training, and Engineering.
• Develop renewal processes and identify opportunities to improve adoption, retention, growth, and customer outcomes.
• Provide customer and field insights to cross-functional teams to inform product and business decisions.

Requirements

• Bachelor’s degree, or equivalent experience in healthcare technology, clinical support, or pharmacy operations.
• At least 6 years of experience in customer-facing roles supporting technology adoption and operational improvements in complex healthcare settings.
• Experience managing multiple client engagements simultaneously with strong prioritization and organizational skills.
• Strong business acumen, consultative communication, executive presence, and relationship-building skills.
• Experience with issue resolution, escalation management, project management, and data-driven value communication.

Nice to have

• Deep understanding of hirify.global products and pharmacy workflows.
• Experience identifying growth opportunities within an existing customer base.

Culture & Benefits

• Collaborative environment focused on customer advocacy, product adoption, and long-term success.
• Opportunities for continuous development, feedback, and refinement of customer success skills.
• Medical, dental, and vision plans for eligible US employees and dependents.
• Wellness and employee assistance programs, life insurance, disability coverage, and retirement plans with matching.
• Paid time off.