Senior Business Systems Analyst (ServiceNow ITSM)

Location: Onsite at a Huntington corporate office; Columbus, OH is listed, and other corporate office locations may be available. Applicants must be currently authorized to work full-time in the United States.

Salary: $57,000–$113,000 annual base salary, plus eligibility for applicable incentive compensation.

Company

hirify.global is a regulated financial services organization providing banking and technology-enabled enterprise operations.

What you will do

• Partner with business and technology stakeholders to elicit, analyze, document, and validate functional and non-functional requirements for ServiceNow ITSM enhancements, integrations, and defect remediation.
• Translate business needs into process flows, use cases, user stories, acceptance criteria, data requirements, and delivery documentation.
• Analyze and improve Event, Incident, Major Incident, Problem, and Change Management processes, including efficiency, automation, controls, data quality, and user experience.
• Collaborate with developers, architects, quality assurance resources, Scrum Masters, and Service Delivery Managers throughout solution delivery.
• Support test planning, system testing, user acceptance testing, defect triage, implementation readiness, and post-release validation.
• Facilitate workshops and communicate requirements, risks, dependencies, decisions, and status across technical and non-technical stakeholder groups.

Requirements

• Bachelor’s degree or four additional years of equivalent experience.
• 4–8+ years of experience in business systems analysis, systems analysis, application analysis, or a related technology role.
• At least three years of experience managing projects supporting ServiceNow ITSM, including Incident, Problem, Change, Event, or Major Incident Management.
• Experience with requirements elicitation and documentation, process flows, user stories, acceptance criteria, use cases, test scenarios, and supporting documentation.
• Strong IT service management knowledge, analytical and problem-solving skills, facilitation and communication abilities, and the capacity to manage complex assignments with limited direction.
• Onsite work at a Huntington corporate office and current full-time U.S. work authorization are required; immigration sponsorship is not available.

Nice to have

• Experience with agile delivery teams and requirements or work-item management tools.
• Experience in financial services or another regulated industry.
• Knowledge of enterprise integrations, automation, modern IT operations, data analysis, or reporting.
• ServiceNow certification such as CSA or CIS-ITSM, or ITIL certification or comparable training.

Culture & Benefits

• Cross-functional collaboration across enterprise technology, operations, cybersecurity, data, and colleague-experience functions.
• Health insurance, wellness programs, life and disability insurance, and retirement savings benefits.
• Paid leave, paid holidays, and paid time off.
• Exempt position not eligible for overtime pay.