Bilingual Spanish Universal Banker (Retail Banking)

Location: Alexandria, Virginia, United States of America; onsite branch role

Salary: $21.68–$36.13 per hour

Company

M&T Bank provides consumer and business banking products and services through branch-based customer relationships.

What you will do

• Serve consumer and business banking customers through sales, service, teller operations, appointments, and walk-in interactions.
• Educate customers about banking solutions, make needs-based recommendations, and refer complex needs to appropriate banking partners.
• Support digital banking engagement, account servicing, new account opening, loan origination, overdraft review, and transaction processing.
• Manage lobby interactions, customer complaints, documentation, and branch operational activities.
• Support AML, BSA, KYC, fraud escalation, compliance controls, and audit-related requirements.

Requirements

• Fluent Spanish and English communication required; proficiency is assessed.
• High school diploma or GED and at least one year of retail sales, call center, customer service, or telesales experience.
• Strong verbal communication, interpersonal, organization, time management, and prioritization skills.
• Ability to serve consumer and small-business customers, handle difficult conversations, and work under critical time constraints.
• Internet user-level technology proficiency and the ability to stand for long periods, read fine print, and lift 5–30 pounds.

Nice to have

• Proven referral or sales ability.

Culture & Benefits

• Customer-focused branch environment centered on empathy, belonging, adaptability, and digital fluency.
• Face-to-face interaction with customers in an open branch setting.
• Pay is informed by the successful candidate’s knowledge, skills, and experience within the stated range.