Bilingual Customer Benefit Advisor I

Location: Chattanooga, Tennessee, USA; regularly assigned shifts between 8:00 am and 8:00 pm Eastern Time, Monday-Friday; in-office expectations apply when applicable.

Salary: $36,000–$62,400 base salary per year.

Company

hirify.global is a Fortune 500 provider of employee benefits and service solutions, supporting more than 39 million people through a workforce of approximately 10,000 employees.

What you will do

• Serve as the first point of contact for customers through multiple communication channels.
• Provide accurate information about benefits, claims, policy coverage, and administration.
• Gather information from multiple systems and communicate clear, concise responses.
• Translate documents and interpret between English- and Spanish-speaking customers.
• Protect customer privacy, demonstrate empathy, and resolve issues within established procedures.
• Meet contact center expectations for accuracy, customer feedback, handling time, after-call work, schedule adherence, and attendance.

Requirements

• High school diploma or GED.
• English and Spanish communication skills required, including verbal and written communication.
• Successful completion of contact center training, phone proficiency assessment, and required knowledge checks.
• Strong computer, multitasking, and communication skills with the ability to work across multiple systems and dual monitors.
• Familiarity with Microsoft Outlook, Word, and Excel.
• Reliable attendance and compliance with contact center and in-office expectations.

Nice to have

• One year of customer service experience.
• Experience in insurance, healthcare, medical, financial services, or a related field.

Culture & Benefits

• Award-winning culture with a focus on inclusion and diversity.
• Health, vision, dental, short-term disability, and long-term disability benefits.
• Paid time off, including paid volunteer time.
• Performance-based incentive plans and retirement contributions of up to 9.5%.
• Mental health support, tuition reimbursement, student loan repayment options, and career advancement opportunities.