Commercial Lines Assistant Account Manager (Insurance)

Location: Dedham, Massachusetts, USA

Salary: $23.00–$24.00 per hour

Company

Brown & Brown provides commercial insurance services and customer support for business clients.

What you will do

• Prepare, process, review, and monitor insurance documents, certificates, binders, proposals, endorsements, audits, and renewal materials.
• Collect client specifications and respond to routine questions from clients, underwriters, and internal staff.
• Set up new clients and maintain records in agency management and policy systems, including document uploads and open-item tracking.
• Process premium finance requests, premium allocations, loss runs, claims-related tasks, cancellations, non-payment notices, and reinstatements.
• Review policy downloads and carrier documents, check new business and endorsement accuracy, and enter policy information manually when required.
• Support Account Managers, Account Executives, and Producers while following agency procedures and completing professional development activities.

Requirements

• High school diploma required; bachelor’s degree preferred.
• Proficiency with Microsoft Office Suite and strong to expert-level Microsoft Excel skills.
• Exceptional telephone demeanor and ability to maintain confidentiality.
• Insurance Producer license in good standing for the states required to service the assigned book of business is preferred.
• Ability to work onsite in Dedham, Massachusetts, USA.

Culture & Benefits

• Merit-based culture focused on customer service and self-directed professional development.
• Medical, prescription, dental, vision, life, and disability insurance.
• Employee stock purchase plan, 401(k), student loan assistance, and tuition reimbursement.
• Mental health and enhanced advocacy services.
• Paid time off, holidays, and preferred partner discounts.