Customs Brokerage Coordinator - S2

Location: Kimball, Michigan, United States. Hybrid schedule, Tuesday–Saturday, 3:00 PM–11:00 PM; mandatory overtime and holiday work may be required during high-volume periods.

Salary: $22.83–$31.97 USD per hour.

Company

hirify.global provides freight forwarding, import and export services, transportation and distribution, customs brokerage, trade advisory, and e-commerce trade facilitation solutions.

What you will do

• Provide customer service and resolve issues affecting the timely release and movement of freight.
• Prepare, analyze, and submit customs documentation to U.S. Customs, agents, clients, and other relevant parties.
• Manage entry verification, pre-arrival and post-arrival exception resolution, and post-entry activities.
• Coordinate with correspondent brokers, trade and brokerage partners, service providers, customers, and internal departments.
• Resolve billing, banking, letter of credit, payment-term, and delinquent-account issues.
• Maintain accurate data, produce operational trend reports, and perform root cause analysis as directed.

Requirements

• High school diploma or GED required.
• Six months of brokerage, transportation, or customer service experience preferred.
• Knowledge of U.S. Customs regulations, federal requirements, HTS classification, and the harmonized tariff system.
• Proficiency with MS Office, Outlook, and standard office equipment.
• Excellent written and verbal communication, organizational, interpersonal, and problem-solving skills.
• Ability to handle high-volume, time-sensitive work independently with strong attention to detail.

Culture & Benefits

• Paid training is provided.
• Eligible employees may receive health, vision, and dental insurance.
• Retirement benefits and tuition reimbursement are available.
• Regular interaction with customers, business partners, internal departments, and management.