Senior Manager, Retention (6-Month Contract) | Biossance

Location: San Francisco, US; hybrid work model with 3 days in the office and 2 days from home

Salary: $100,000–$130,000 per year

Company

THG is a global ecommerce group operating beauty and sports nutrition businesses, including Biossance, a biotechnology-driven prestige skincare brand focused on efficacy and sustainability.

What you will do

• Own Biossance’s retention marketing strategy and execution across email, SMS, loyalty, and lifecycle marketing.
• Plan and manage retention campaigns in partnership with E-commerce, Brand Marketing, Creative, and Analytics teams.
• Build and optimize automated customer journeys, including welcome, browse abandonment, cart abandonment, post-purchase, replenishment, and winback programs.
• Lead loyalty program growth, subscriber acquisition, customer reactivation, segmentation, and personalization initiatives.
• Manage retention performance reporting, KPIs, testing roadmaps, and recommendations for revenue and customer lifetime value growth.
• Manage Listrak and supporting retention technology, including deliverability, list health, data integrity, and campaign execution.

Requirements

• 4–6+ years of experience in CRM, retention, lifecycle, email/SMS, or customer marketing, ideally within a direct-to-consumer brand.
• Hands-on experience with CRM or ESP platforms; Listrak experience is highly preferred.
• Strong knowledge of email and SMS best practices, segmentation, automation, personalization, deliverability, and digital customer journeys.
• Experience using customer and campaign data to develop actionable growth strategies and improve retention performance.
• Experience with loyalty programs and customer lifecycle strategies is strongly preferred.
• Strong project management, communication, attention to detail, and ability to manage multiple campaigns and stakeholders under tight deadlines.

Nice to have

• Experience in beauty, skincare, or prestige consumer brands.
• Experience within a direct-to-consumer consumer brand.

Culture & Benefits

• 6-month fixed-term contract running from November through May 2027.
• Medical, dental, and vision plans.
• 401(k) matching of up to 5%.
• Generous paid time off and short- and long-term disability coverage.
• Employee discounts on THG brands.
• Collaborative, fast-paced, and inclusive working environment.