Athletic Trainer/DME Field Service Representative (Orthopedics)

Location: Grand Rapids, Michigan, United States. The role provides patient care in physician offices, hospitals, patient homes, and clinics and requires travel of up to 20% using personal transportation.

Company

hirify.global is a medical technology company developing orthopedic products, services, and integrated technologies focused on improving patient outcomes and transforming clinical workflows.

What you will do

• Apply, explain, and support the appropriate use and care of orthopedic soft goods, functional bracing, bone growth stimulators, and other prescribed hirify.global products.
• Provide customer service to patients, physicians, physician assistants, and clinical staff.
• Manage inventory and participate in required audits.
• Verify patient benefits using automation tools, including pre-authorization and collection of patient responsibility.
• Coordinate between patients, hirify.global, and the Sales Team.
• Follow HIPAA, healthcare regulations, compliance programs, and clinic or hospital policies.

Requirements

• At least 2 years of direct patient care experience, preferably in orthopedics, physical therapy, athletic training, or a related field.
• Bachelor’s degree in a related field.
• Demonstrated patient care experience and a strong commitment to patient outcomes.
• Ability to satisfy third-party credentialing and screening requirements for hospital access.
• Valid driver’s license and current automobile insurance.
• Ability to frequently lift or move up to 20 pounds and work around airborne and bloodborne pathogens.

Nice to have

• Active Athletic Training license or BOC certification.
• ABC Certified Fitter-orthotics certification, Physical Therapy Certification, or related professional credentials.

Culture & Benefits

• Patient-focused work in a collaborative orthopedic medical technology environment.
• Medical, dental, and vision insurance.
• Spending and savings accounts and a 401(k) plan.
• Vacation, sick leave, and holidays.
• Income protection plans, discounted insurance rates, and legal services.