Renewal Representative (SaaS)

Location: North Carolina, Texas, Florida, Massachusetts, Colorado, Georgia, New Jersey, Tennessee, or Pennsylvania, United States

Salary: $68,000–$113,000 USD annually

Company

hirify.global is an SAP company providing a cloud-native SaaS Context Intelligence Platform that harmonizes, unifies, and governs enterprise data for analytics, applications, and AI systems.

What you will do

• Manage the end-to-end renewal process for an assigned portfolio of standard SaaS customer renewals.
• Engage customers 90–120 days before renewal, prepare proposals and quotes, and maintain momentum through completion.
• Review contracts, order forms, pricing, discounts, renewal terms, and other commercial details for accuracy.
• Negotiate standard renewal terms, coordinate approvals with Sales Operations, Finance, and Legal, and escalate complex issues.
• Maintain renewal pipeline, forecasts, risks, next steps, and customer activity in Salesforce and other business systems.
• Identify churn risks, upsell and cross-sell opportunities, and multi-year renewal possibilities in partnership with Account Executives and Customer Success Managers.

Requirements

• Bachelor’s degree or equivalent relevant experience.
• 1–2 years of experience in renewals, sales, account management, customer success, sales operations, deal desk, or a related commercial role, preferably in SaaS or technology.
• Strong customer service, communication, organization, time-management, analytical, and problem-solving skills.
• Proficiency in Microsoft Excel, including formulas, large data sets, calculations, and commercial or financial analysis.
• Basic understanding of SaaS business models, ARR, NRR, churn, contraction, retention, pricing, discounts, subscriptions, and renewal structures.
• Ability to work cross-functionally with Sales, Customer Success, Finance, Legal, Sales Operations, and other internal teams.

Nice to have

• Experience managing customer renewals, contracts, quotes, orders, or other commercial transactions.
• Experience with B2B SaaS or technology companies.
• Experience with Salesforce, CPQ, forecasting, quoting, or contract management tools.
• Exposure to customer negotiations involving pricing, renewals, or contract terms.

Culture & Benefits

• Flexible work arrangements supported by a distributed workforce.
• Opportunity to develop renewal negotiation, SaaS contracting, deal structuring, forecasting, and commercial analysis skills.
• Collaborative work across Sales, Customer Success, Finance, Legal, Sales Operations, Product, and other functions.
• Equal opportunity workplace with reasonable accommodation for applicants with disabilities.