Counselor Administrative Referral

Location: Remote; an active, current and unrestricted professional license in the state of employment may be required based on the assigned geographic area and responsibilities.

Salary: $66,500–$92,000 per year, commensurate with experience and location.

Company

hirify.global is a publicly traded insurance and financial services company serving educators and more than 4,100 school districts nationwide.

What you will do

• Manage Administrative Referral cases from intake through completion, including documentation and follow-up.
• Conduct telephonic triage and assessments covering behavioral health, substance use, relationship, and work-life concerns.
• Provide immediate support, coaching, and training based on member needs.
• Coordinate referrals to network providers, session authorizations, and financial, legal, personal assistance, and work-life resources.
• Consult with HR professionals and supervisors regarding employee concerns, HR practices, and applicable policies.
• Make clinical determinations, research appropriate services, and maintain accurate case-management records.

Requirements

• Master’s degree in social work, psychology, counseling, or another behavioral health-related field, or an equivalent combination of education and professional HR experience.
• At least five years of experience in Employee Assistance Program counseling, clinical behavioral health, or a professional HR role.
• Strong assessment, triage, immediate-support, research, case management, communication, organization, judgment, and documentation skills.
• Knowledge of HR standards, behavioral health conditions, and appropriate levels-of-care recommendations.
• Understanding of HIPAA requirements and appropriate handling of Protected Health Information.
• Intermediate proficiency with Microsoft Office and Windows-based applications.

Nice to have

• Professional in Human Resources certification, including PHR or SPHR.
• SHRM-CP or SHRM-SCP certification.

Culture & Benefits

• Remote work arrangement supporting members and client organizations nationwide.
• Opportunity to support educators through insurance, financial products, and Employee Assistance Program services.
• Work within professional ethical standards, industry practices, and applicable licensure requirements.

Hiring process

• Applications are currently being accepted.
• Interviews are expected to begin after October 1, 2026.