Patient Access Specialist

Location: Onsite at HSHS - St. John's Hospital in Springfield, Illinois; candidates must reside in and be authorized to work in the United States.

Salary: $17.00–$18.15 per hour, based on experience.

Company

hirify.global provides technology-enabled revenue cycle management solutions and point solutions for hospitals and affiliated physician groups across the United States.

What you will do

• Perform patient admission, registration, and pre-registration activities for hospital services.
• Assign medical record numbers, collect demographic and insurance information, verify eligibility, and select accurate insurance plan codes.
• Process physician orders, medical necessity checks, consent forms, Medicare and Tricare notices, observation forms, and other required patient documentation.
• Collect point-of-service payments, past-due balances, and patient financial liability information, including payment plan options.
• Conduct account audits, correct documentation issues, and provide statistical reporting to Patient Access leadership.
• Operate the telephone switchboard and provide compassionate customer service while meeting compliance and point-of-service goals.

Requirements

• Must work onsite at HSHS - St. John's Hospital in Springfield, Illinois.
• Must reside in and be authorized to work in the United States.
• High school diploma or GED required.
• At least one year of customer service experience.
• CRCR certification required within nine months of hire; certification is company-paid.
• Inquisitive approach and openness to innovation, including AI-enabled process improvement.

Culture & Benefits

• Part-time employment with comprehensive healthcare, time-off, retirement, and well-being benefits.
• Paid professional certification and tuition reimbursement.
• Bonus and incentive programs for employee performance and recognition.
• Culture focused on collaboration, growth, innovation, work-life flexibility, and purpose.
• Reasonable accommodations are available for qualified individuals with disabilities.