Application Consultant

Location: Remote anywhere in Canada and the US; travel required up to 25% within North America and internationally as needed. Candidates must hold a valid passport and be legally eligible to travel to Canada, the United States, and the Caribbean.

Salary: USD 75,000–90,000 per year

Company

Cayenta, a Harris division, provides enterprise resource management solutions for local government, utility, and financial organizations.

What you will do

• Support existing and new utility clients through implementation, configuration, issue resolution, and user training.
• Analyze business processes, conduct gap and root-cause analysis, elicit requirements, and document solutions.
• Lead user acceptance testing and change management to ensure successful project outcomes.
• Create user and handover documentation for clients and support teams.
• Support project managers with contract management, milestone tracking, bottleneck escalation, and resource utilization.
• Provide utility-sector subject matter expertise to operations and R&D while identifying opportunities for additional products and services.

Requirements

• Knowledge of the utility customer meter-to-cash lifecycle.
• Knowledge of utility Customer Information System processes and functionality.
• Strong influencing, coaching, written, and verbal communication skills.
• Experience working with both business and IT groups.
• Ability to work remotely from Canada or the US and travel up to 25% within North America.
• Valid passport and legal eligibility to travel internationally, including required visas or visa exemptions.

Nice to have

• Experience providing software implementation services to the utility sector.
• Knowledge of SQL and experience with system configuration.
• Degree in Computer Science, Business Technology Management, or Management Information Systems.
• Entrepreneurial approach and a passion for helping others succeed.

Culture & Benefits

• Remote work environment with an AI and innovation mindset.
• Three weeks of vacation and five personal days.
• Comprehensive medical, dental, and vision benefits from the first day of employment.
• Employee stock ownership and RRSP/401k matching programs.
• Lifestyle rewards.