Business Analyst I (Salesforce)

Location: Hybrid role based in Wakefield, Massachusetts, with one required in-office day per week

Salary: $77,000–$85,000 per year, depending on experience; compensation is calibrated to geographic location.

Company

hirify.global provides employee benefits, retirement plans, health insurance, reimbursement accounts, and financial planning services to nearly 5,000 clients across the United States.

What you will do

• Partner with business units, technology teams, and project leaders to translate business needs into clear, actionable solutions.
• Support the software development lifecycle and maintain alignment between business goals and technology delivery.
• Document requirements, user stories, process maps, acceptance criteria, and other process improvements.
• Scope and analyze system improvements across business processes and technology enhancements.
• Provide quality assurance for custom applications and automated jobs, and investigate or escalate development-related errors.
• Support Salesforce reporting, analysis, workflow improvements, deployments, and maintenance when needed.

Requirements

• Entry-level profile with 1–2 years of experience in business analysis, process improvement, product operations, project coordination, or a related field.
• Bachelor’s degree in Business Administration, Finance, Computer Science, or a related field.
• Strong analytical, problem-solving, organizational, communication, and collaboration skills.
• Experience with requirements and process documentation, including user stories, process mapping, and acceptance criteria.
• Experience improving business processes and efficiency in Salesforce.
• Availability for one required in-office day per week in Wakefield, Massachusetts, and occasional deployments or maintenance outside normal business hours.

Nice to have

• Familiarity with Agile and project management methodologies.
• Familiarity with SQL, data analysis, reporting tools, or workflow tools.
• Salesforce Business Analyst or Administrator certification.

Culture & Benefits

• Collaborative, curious, and continuous-improvement-oriented work environment.
• PTO, flexible time off after two years, 12 paid holidays, community volunteer days, and summer half days.
• Medical, dental, vision, life, long-term disability, and short-term disability insurance.
• Retirement plan with a 4% employer match and parental leave.
• Inclusive workplace with support for reasonable adjustments during the application and interview process.