Referral Specialist (Healthcare)

Location: Chicago, Illinois, United States; in-person during orientation, then hybrid

Salary: $21.42–$29.99 per hour

Company

hirify.global is a healthcare organization focused on patient-centered care and hospital and physician services.

What you will do

• Answer consumer questions, triage requests for medical services and physician referrals, and identify the appropriate level of urgency and physician type.
• Schedule and register patient appointments, classes, and programs while verifying insurance and plan requirements.
• Provide accurate information about healthcare plans, hospital services, physician offices, and alternative resources.
• Maintain accurate patient and physician demographic records, transaction codes, and contact-center data.
• Process class-registration credit card information according to PCI compliance standards and protect patient confidentiality under HIPAA.
• Collaborate with hospital departments, physician offices, team members, and team leads while supporting process improvement and service-quality goals.

Requirements

• High school diploma or equivalent.
• 2–3 years of customer service experience in a contact center, call center, medical staff office, or related computer-based role.
• Strong customer service, interpersonal, verbal, written communication, organizational, analytical, and problem-solving skills.
• Ability to read, write, and communicate effectively in English.
• Computer data-entry and typing proficiency, including the ability to type 40 words per minute and multitask.
• Ability to recognize urgent clinical situations and communicate appropriate physician referrals.

Nice to have

• Bachelor's degree.
• Healthcare finance, healthcare insurance, patient scheduling, registration, or managed-care experience.
• Experience in a healthcare setting or additional training in healthcare, marketing, or communication.
• Additional language skills.

Culture & Benefits

• Patient-first workplace focused on positive consumer interactions and collaboration.
• Hybrid work arrangement after the in-person orientation period, with day-shift schedules from 8:00 AM–4:30 PM or 8:30 AM–5:00 PM.
• Benefits include tuition reimbursement, loan forgiveness, 401(k) matching, and lifecycle benefits.
• Employment includes a background check conducted in accordance with applicable laws.
• AI tools may be used in parts of candidate review, while employment decisions are made by a person.