Patient Access Associate Specialist

Location: On-site at RSFH - Roper Hospital in Charleston, South Carolina; candidates must reside and be authorized to work in the United States. Full-time schedule: Monday–Friday, 8:00 a.m.–4:30 p.m.

Salary: $17.00–$18.15 per hour, based on experience.

Company

hirify.global provides technology-enabled revenue cycle management solutions and point solutions for health systems, hospitals, and affiliated physician groups across the United States.

What you will do

• Register patients accurately, assign medical record numbers, collect demographic and insurance information, and process physician orders.
• Perform insurance eligibility, medical necessity, and compliance checks, including Advanced Beneficiary Notice screening for Medicare patients.
• Explain consent, observation, Medicare, Tricare, and patient education forms; obtain required signatures and document completed forms.
• Conduct pre-registration calls, explain financial liabilities and payment options, and collect point-of-service and past-due balances.
• Audit patient accounts, correct errors, complete quality reports, and provide statistical data to Patient Access leadership.
• Operate the telephone switchboard and provide compassionate customer service to patients, colleagues, and clinical partners.

Requirements

• At least 1 year of customer service experience.
• High school diploma or GED.
• Inquisitive mindset and openness to innovation, including AI-enabled process improvements.
• Ability to work on-site at Roper Hospital in Charleston, South Carolina.
• Must reside in and be authorized to work in the United States; applications from outside the United States will not be considered.
• CRCR certification required within 6 months of hire; certification is company-paid.

Culture & Benefits

• Comprehensive healthcare, time off, retirement, and well-being benefits.
• Paid professional certification relevant to the field.
• Tuition reimbursement and career advancement opportunities.
• Bonus and quarterly or annual incentive programs.
• Culture focused on collaboration, growth, innovation, work-life flexibility, and purpose.