Customer Service - Insurance Billing/Self Pay

Location: Charlotte, NC, USA; department hours are 9am–9pm EST.

Salary: $17.50 per hour for English-speaking representatives; $18.50 per hour for bilingual representatives.

Company

Customer service operations supporting healthcare self-pay and out-of-pocket medical billing.

What you will do

• Serve as the primary point of contact for patients calling about self-pay and out-of-pocket medical balances.
• Resolve financial accounts using approved guidelines while meeting speed and accuracy metrics.
• Apply payer contracts, insurance eligibility requirements, and billing priorities.
• Review claim denials, rejections, and underpayments.
• Communicate issues and process improvement suggestions to management.
• Apply federal and state regulations, including HIPAA, PCI compliance, and PII/PHI security requirements.

Requirements

• Eligible to work in the USA.
• High school diploma or GED required; college education preferred.
• Excellent verbal, written, and communication skills.
• Ability to multitask and work under pressure.
• Typing speed of at least 60 words per minute while talking and typing.
• 3–5 years of related work experience and Microsoft Office experience required.

Nice to have

• Hospital or healthcare knowledge and experience.
• Contact center or call center experience.
• Experience with SMS Invision, I-Series, Meditech, or Epic.

Culture & Benefits

• Full-time employment.
• Department operating hours from 9am to 9pm EST.
• Work focused on patient service, financial account resolution, and regulatory compliance.