Agency Retention Manager - Alia (E-commerce)

Location: Remote or in-person in Canada, except Québec, or in-person in NYC. Remote work is not available from California, Florida, Illinois, New Jersey, New York, North Carolina, or Texas.

Salary: $66,300 base salary plus $40,000 commission; $106,300 total compensation.

Company

hirify.global is a marketing automation company, and Alia is its popup and engagement platform for Shopify and e-commerce brands.

What you will do

• Own retention, education, and enablement for an existing network of hundreds of agency partners.
• Run Lunch & Learns, sales enablement sessions, workshops, webinars, and other partner education initiatives.
• Identify high-potential partners and prioritize high-touch or scalable engagement based on partner signals.
• Develop co-marketing activities including case studies, white papers, webinars, blog posts, and social promotion.
• Keep partners informed about product releases and updates that affect their ability to refer business.
• Coordinate with sales, product, and support to activate partners and grow revenue from existing relationships.

Requirements

• Experience managing ongoing partner, client, or account relationships after the sale.
• Track record of growing revenue or engagement within an existing book of accounts.
• Strategic ability to segment and prioritize a large portfolio of partners using engagement, referral, and growth signals.
• Experience designing and delivering partner education programs and scalable enablement assets.
• Excellent written and verbal communication skills, including presentations, webinars, and educational content.
• Strong organization, multitasking, CRM usage, and proactive execution skills.

Nice to have

• Experience in partner, channel, or customer success functions.
• E-commerce experience.
• Experience creating co-marketing content such as case studies, blog posts, or joint campaigns.

Culture & Benefits

• Startup-speed environment with the stability and resources of an acquired company.
• Culture centered on innovation, teamwork, curiosity, knowledge sharing, and client-focused solutions.
• Dental, medical, and vision coverage.
• 401(k) plan.
• Opportunity to build the retention strategy for an established agency partner program.