Manager, Business Analysis And Insights- Chargeback Operations- Sam's Club (Chargeback Operations)

Location: Sam's Home Office, Bentonville, Arkansas, United States

Salary: $70,000–$130,000 annual base salary, plus performance-based bonuses.

Company

hirify.global operates within Walmart and Sam's Club's large-scale retail and omnichannel business environment.

What you will do

• Own and evolve chargeback operations and representment strategy across multiple business units and channels.
• Analyze chargeback activity, dispute outcomes, fraud indicators, emerging risks, root causes, and loss-reduction opportunities.
• Develop reporting, dashboards, forecasting, metrics, and analytical frameworks for operational and business decisions.
• Partner with Finance, Treasury, fraud and risk teams, business stakeholders, payment partners, analysts, and external vendors.
• Manage vendor relationships and evaluate performance against operational expectations.
• Drive process improvements, automation, and AI-enabled solutions that improve efficiency, accuracy, and scalability.

Requirements

• Onsite position based in Bentonville, Arkansas, United States.
• Bachelor's degree in Business, Analytics, Statistics, or a related field and 2 years of relevant experience, or 4 years of relevant experience without the degree.
• Experience in chargeback operations, financial operations, payments, fraud, risk, asset protection, data analytics, or a related field.
• Experience developing reporting, dashboards, metrics, analytical frameworks, or forecasts and using data to identify patterns and root causes.
• Strong proficiency with Excel, with experience using data visualization and analytical tools such as Tableau.
• Experience leading, coaching, or developing analysts and influencing cross-functional stakeholders and external vendors.

Nice to have

• Direct experience with chargeback representment or chargeback operations.
• Experience with omnichannel retail operations or payment-processing partners.
• Familiarity with Accertify or similar fraud, payments, or chargeback platforms.
• Master's degree, Project Management Certification, Six Sigma certification, or statistical programming experience.

Culture & Benefits

• Health coverage including medical, vision, and dental insurance.
• Financial benefits including 401(k), stock purchase options, and company-paid life insurance.
• Paid time off, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
• Short- and long-term disability coverage, company discounts, military leave pay, and adoption and surrogacy expense reimbursement.
• Company-paid education benefits through Live Better U, including tuition, books, and fees for eligible programs.