Customer Success Manager (Healthcare)

Location: Remote within Alabama, United States; travel of approximately 20–30% is required for client visits, trade shows, conferences, and internal events.

Salary: $40,000–$50,000 per year

Company

ConnectureDRX provides health plan data and software that helps carriers, FMOs, and brokers simplify the sale and enrollment of Medicare plans. hirify.global delivers mission-critical software solutions across healthcare and other sectors.

What you will do

• Own client satisfaction, retention, relationship health, and communication across a direct client portfolio.
• Act as a trusted advisor to client leadership and coordinate with Support, Enrollment, Professional Services, product teams, and senior leadership.
• Develop retention and recovery strategies for at-risk accounts and manage the NPS program from survey distribution through action tracking.
• Drive account growth by identifying add-on opportunities, demonstrating solutions, and managing the sales cycle through proposal, negotiation, and close.
• Manage renewals, pricing changes, provider additions, invoice audits, contract reviews, profitability reviews, and collections support.
• Maintain account documentation and records while communicating product releases and supporting adoption.

Requirements

• At least three years of experience in healthcare, including healthcare IT, software, providers, payers, billing, revenue cycle, or healthcare services.
• At least three years of experience in a client-facing role such as customer success, account management, sales, implementation, or support.
• Strong written and verbal communication skills, including presentations to practice managers, physicians, and executive stakeholders.
• Proficiency with Excel, PowerPoint, Word, and Outlook.
• Working professional proficiency with AI tools and the ability to explain their practical use and results.
• Ability to work independently in a remote environment, manage a large distributed portfolio, and create processes, documentation, and SOPs.

Culture & Benefits

• Comprehensive medical, dental, and vision benefits.
• Three weeks of vacation plus five personal days.
• Employee stock ownership, RRSP program, and 401(k).
• Career development programs and opportunities to learn.
• Casual work environment focused on employee impact, service quality, and sustainability.