Director, Mid Market Customer Success (Cybersecurity)

Location: Remote - USA; travel based on customer and business needs is estimated at 10–20%.

Base salary: $210,800–$248,000 USD per year, plus potential bonus or incentive compensation, equity, and benefits.

Company

hirify.global develops an AI-driven email security platform.

What you will do

• Lead and develop the Mid Market Customer Success organization, including managers of Mid Market and Digital Customer Success Managers.
• Set the strategy for segmented high-touch and Digital or tech-touch customer engagement.
• Own renewal and expansion outcomes while driving adoption, customer health, and expansion pipeline.
• Build segmentation strategies, success-planning frameworks, playbooks, and scalable customer programs.
• Partner with Sales, Renewals, Support, Product, and Engineering to improve customer experience and resolve escalations.
• Use reporting and customer data to identify retention risks and represent customer needs in product and go-to-market planning.

Requirements

• 6+ years of Customer Success, Account Management, or Post-Sales leadership experience in B2B SaaS.
• Experience managing people managers and developing high-performing leadership teams.
• Proven experience leading Mid Market or Digital customer success motions and segmented CS models.
• Experience running a quota-carrying organization with ownership of renewal and expansion targets.
• Strong communication, stakeholder management, leadership, and team-building skills.
• Ability to operate effectively in a fast-paced, high-growth technology environment.

Nice to have

• Experience in email security, cybersecurity, or enterprise infrastructure software.
• Familiarity with API-based SaaS solutions and cloud-native architectures.
• Experience leading globally distributed or multi-regional Customer Success teams.
• Experience scaling a Digital or tech-touch Customer Success motion.

Culture & Benefits

• High-growth technology environment with an ownership-oriented culture.
• Opportunity to work cross-functionally with Sales, Renewals, Support, Product, and Engineering.
• Potential bonus or incentive compensation, equity, and comprehensive benefits.
• AI-assisted interview preparation tools are used in recruiting, while hiring decisions remain human-led.

Hiring process

• Interview preparation may use AI-assisted tools to analyze resumes and role requirements.
• Successful candidates complete pre-employment checks before receiving a final offer.