Senior Manager, Customer Success (Enterprise) (Cybersecurity)

Location: Canada; remote

Company

hirify.global provides cybersecurity technology and customer-focused security solutions.

What you will do

• Recruit, lead, and develop the Americas Customer Success team.
• Build value-based plans, KPIs, and objectives for the Customer Success organization.
• Develop a scalable engagement model for a high volume of enterprise customers.
• Create the CSM playbook, map the customer journey, and identify key satisfaction and risk points.
• Optimize the Customer Success operational platform and improve team effectiveness.
• Partner with sales, onboarding, support, product operations, and renewals to improve adoption, customer value, profitability, and retention.

Requirements

• 5+ years of experience managing a team.
• 7+ years of experience as a CSM, Account Manager, or in a related customer-facing role at a B2B technology company.
• Cybersecurity experience is required.
• Experience working with enterprise customers and aligning customer success with business goals.
• Experience partnering with regional sales leadership and support, product, and engineering teams.
• Strong customer-facing, relationship-building, analytical, prioritization, and problem-solving skills; willingness to travel 25%.

Culture & Benefits

• Permanent employment in a remote workplace.
• Fast-paced, entrepreneurial environment with room to work through ambiguity.
• Cross-functional collaboration across sales, support, product, engineering, operations, and marketing.