Technical Account Manager (Cybersecurity)

Location: Remote - New Zealand. Applicants must have the legal right to work in New Zealand without visa sponsorship.

Company

Wiz develops a cloud and AI security platform that connects code, cloud, and runtime into a shared security context.

What you will do

• Guide customers through Wiz deployment, operational best practices, and the establishment of a Wiz Center of Excellence.
• Act as the primary technical liaison for customer questions and escalations, coordinating with Support, Product Management, Engineering, and Sales.
• Build trusted-advisor relationships with stakeholders from practitioners to C-level executives.
• Develop Success Plans with customer goals and key performance indicators, then measure and report progress.
• Advocate for customer needs and communicate relevant Wiz feature capabilities.
• Identify opportunities to expand Wiz adoption across customer organisations.

Requirements

• At least 6 years of experience in technical customer-facing roles such as Technical Account Management, Professional Services, Solutions Engineering, Technical Support, or Customer Success Engineering.
• Bachelor’s degree in Computer Science, Engineering, or a similar field, or equivalent practical experience.
• Strong understanding of cloud services, architectures, and security best practices.
• CSP-level certification, such as Certified Solutions Architect or Certified DevOps Engineer.
• Experience with Docker, Kubernetes, and related security considerations.
• Legal right to work in New Zealand without visa sponsorship.

Nice to have

• Experience managing enterprise-client relationships and driving customer success.
• Experience troubleshooting complex technical issues and leading resolution.
• Excellent communication and interpersonal skills across stakeholder levels.

Culture & Benefits

• Work with a global organisation focused on securing cloud and AI applications.
• Collaborate across Product Management, Sales, Engineering, and Support.
• Contribute to a fast-growing security company and an innovative platform.